[EN] Customer Experience: Social & Web Merge And Become Hyper-Personal

#12. Social & Web Merge And Become Hyper-Personal

The idea of “social media” is going away. As social networks merge into our content, we will stop looking at them as separate things, and instead as one, integrated platform. One need only look at the Apache Rave (based on open social) concept to see how social networks, identification, content and websites eventually can blend into one thing. These can become the building blocks to new Web content platforms — where content is delivered on a hyper-personalized level and contextually based on preferences, location, device, etc.

It is time for predictions, what is going to happen in 2012. Jeroen Verberg wrote a great posting on CMSwire with 12 predictions on customer experience. I found in particular prediction #12 interesting. How are the usual web presence of an enterprise and social technologies blend in the future. I believe the hyper-personal web presence, available on all devices willbe the future delivering a new web and customer experience. The one thing missing in this statement are the communication capabilities, often real-time communication capabilties (Click to call, Click to chat) being directly integrated in the hyperpersonal web experience.

Posted from Digital naiv – Stefan63’s Blog

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About StefanP.

Über mich … Marketing Lead Social Business für Europa bei der IBM, Journalist, Schreiberling aus Passion. Meine Blogeinträge sind mal deutsch, mal englisch und behandeln alles, was mich so beschäftigt: vom Beruf, meinen Interessen über Zitate und Beiträge, die ich bemerkenswert oder kommentierungswürdig finde. Meine bevorzugten beruflichen Themen unter http://digitalnaiv.com sind Social Business, Social Media, Marketing, Enterprise 2.0 und Collaboration. Neben DigitalNaiv schreibe ich auf http://silicon.de, im IBM BlueBlog, auf SocBiz.eu und an diversen anderen Stellen. Und natürlich bin auch als Vortragender unterwegs. Einige der Präsentationen sind auf Slideshare zu finden. Privat interessiere ich mich für Sport (Fußball und Tennis), Lesen, Politik und Kultur, Wein, gutes Essen und schöne Urlaub. Diesbezügliche Blogbeiträge werden ab Juli 2012 unter http://ei-gude-wie.com publiziert. DigitalNaiv.com konzentriert sich nur noch – in deutscher oder englischer Spracher – auf eher berufliche Themen. Die Beiträge repräsentieren meine persönliche Meinung und nicht die meines Arbeitsgebers. ————- About me … Marketing Lead Social Business for IBM in Europe, Writer and Journalist by heart. My blog entries are mixed in English an German, covering everything coming in my mind, quoting and commenting other entries or writing down my own thoughts. My prefered topics of interest in business and my professional career are Social Business, Social Media, Marketing, Enterprise 2.0 and Collaboration and I publish under http://digitalnaiv.com. Guest blogger on http://silicon.de, for IBM BlueBlog, on SocBiz.eu and some other places. And obviously presenting at events. Some of my presentations are available on Slideshare. Privately I enjoy Sports (football/soccer and tennis), Books and Literature, Politics and Culture, Wine and good food and – last but not least – nice places to go. From July 2012 on such blog entries are being published (in German language) under http://ei-gude-wie.com. DigitalNaiv is meanwhile more on professional topics and interests. The Blog entries represent my personal thoughts and not the one of my employer.