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  1. [DE] Verloren in der Hotline-Schleife: Wann werden Firmen zu Fans ihrer Kunden? | Ich sag mal | Digital Naiv
  2. [DE] Neue IBM Studie zu Social Business: Fundamentaler Wandel, wie intern und extern kommuniziert wird | Digital Naiv
  3. [EN] New IBM study on Social Business: Fundamental Changes in Internal and External Communication | Digital Naiv
  4. [DE] Transparenz – Realistisches Versprechen oder Illusion des Social Business? | Digital Naiv
  5. [EN] Transparency – Realistic Promise or Social Business Illusion? | Digital Naiv
  6. [EN] Turn Customer Care into “Social Care” – Gadi Benmark and Dan Singer – Harvard Business Review | Digital Naiv

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