I believe that Enterprise 2.0 will be as big a deal for corporate performance and productivity. I believe this because I believe that the informal organization is as important as the formal one for getting work done and that we have historically had lousy technologies for supporting the work of the informal organization (especially outside our immediate circle of strong ties).
A very strong statement and believe we are (unfortunately) still far away from it. ERP is being seen as strategic and investments are being made. Enterprise 2.0 investments are in most cases „nice to have“.