This posting from Gerry McGovern is a must-read. It brings light to two major trends we need to address: Respect your employees and make software much easier to use!
Why are so many employee systems so awful? Why is enterprise search a joke in most organizations? Why is it so hard to sign up for a training course, book a meeting room, or get the most up-to-date product details?
Because management doesn’t care about employee time. If they can’t get their work done in 40 hours, then let them stay 50, 60, 70 hours is the thinking. We must change that thinking because it is ruinous to everyone’s long term success.
… The public Web, according to Jensen, is shining a big, glaring torchlight on internal systems. …
If you work with an intranet you must make simplicity your number one priority. Without simplicity the digital workplace is a digital quagmire, a digital dump, a digital propaganda rag. …
Employees are not looking for miracles. They just want to find stuff quickly. They want to be able to trust that what they find is accurate and up-to-date. They want to be able to do stuff as quickly and easily as possible.
My German language article addressing the challenge: