Some interesting statements out of an interview with Alan Lepofsky, vice president and principal analyst, collaboration software at Constellation Research.
The problem is not so much the amount of information coming at us, but rather the spread of information across so many different input sources. We have email, chat, text, social media, phone calls, personal conversations — the list goes on and on. What we need are ways to organize and prioritize the information that is available to us.
The way we will do that is via a combination of manual practices and digitally assisted recommendations. The next generation of productivity and communications software needs to learn our patterns and preferences and then decide what to show us and when. Those assistants will also make recommendations on what actions to take and in some cases even automate those actions.
Essence: We need the intelligent Personal Assistant powered by analytics and artificial intelligence.
On Cloud and Mobile:
For the average worker, cloud is not that noticeable. Most people don’t know or care where their email, files, contacts, etc. are stored. What they care about is getting access to them anytime, anywhere, from any device. Cloud empowers that, but most people don’t (need to) realize it. More significant is mobile access. It’s important to point out that mobile access does not just mean phones or tablets. Mobile means being able to get access to information while in transit. It’s a new way of working, not a device. With greater access to the tools and content, employees can feel more confident in their ability to get work done.
Essence: The user doesn’t care about Cloud or not Cloud. The end-user wants easy access on every (mobile device).